Article
Simon Bonk & Tanja Sieme
In an era where innovation drives progress, the modernization of correctional infrastructure stands as a critical frontier. However, many correctional institutions across the globe operate in facilities built decades ago, not anticipating the need for advanced technological systems. Characterized by structural wear, outdated systems, and a lack of digital connectivity they face unprecedented challenges when itcomes modernization. This reality has created a bottleneck for facilities striving to implement innovative approaches, whether for operations, rehabilitation programs, or safety measures.
Moreover, the financial demands of such upgrades are substantial. A 2023 report by the Vera Institute of Justice estimates that large scale modernization would require investments totaling billions of dollars, a prohibitive cost for many budget-strapped departments. Administrators are often faced with a tough choice: maintaining existing infrastructure or investing in improvements that could significantly enhance rehabilitation and safety. The pressing question remains: Is the cost of inaction jeopardizing inmate outcomes and facility security?
Despite financial hurdles, the sector’s recognition of technology’s vital role is driving innovative partnerships and solutions, enabling progress without massive overhauls.
Leveraging existing infrastructure: The potential of WiFi and digital connectivity
Can old cables power a high-tech prison?
A creative and more affordable solution is using existing coaxial cables, CCTV (closed-circuit television) systems or sometimes leveraging 5G infrastructure to create WiFi zones. Facilities equipped with CCTV systems, existing coaxial cabling or available nearby 5G can support WiFi networks without the need for costly new fiber installations. The benefits are clear: This approach makes WiFi more accessible and affordable, enabling the creation of secure, controlled areas. Furthermore, correctional officers – who are the backbone of facility security and inmate supervision, can benefit from more efficient communication and access to information on mobile devices. Practically speaking, they can use WiFi for real-time access to information, enhancing both safety and productivity.
The technology provider Telio demonstrates this forward-thinking approach through its collaboration with Dutch authorities to leverage 5G for providing digital services to offenders. The question to Telio was to deliver a tablet solution with digital services that can be used in several prison sites throughout the buildings. To ensure fast implementation without the need for installing internal cabling and access points, the focus shifted to a fully mobile solution. Given the Netherlands’ extensive and reliable 5G mobile Network coverage the use of 5G provider networks provides stable connections for the indoor use of a digital solution. Coupled with the use of e-sim cards (digital non-physical sim cards) with a secured connection, a safe and always-connected solution was created and rolled out to offenders in just a couple of months.
Partnerships for progress: Working with technology experts
Insights from the Global Prison Population and Trends 2024 report show correctional leaders can address rising incarceration rates and overcrowding, now over 11 million globally—a 2% increase from last year. Public-private partnerships with technology experts provide advanced solutions without straining budgets. But how can these lead to practical improvements?
One innovative approach is the implementation of low-cost, scalable in-cell communication systems ready to support a range of digital services. The in-cell infrastructure offers opportunities to drive operational efficiencies and effectiveness gains, reducing the total cost of prison operations. One real-world example is the partnership between the Portuguese Prison Service (DGRSP), and Telio. Together, they piloted in-cell telephony in Linhó and Santa Cruz prisons in 2020 and 2021, where creativity, innovation, and open-mindedness laid the groundwork for a resilient, IP-based infrastructure.
This collaboration has equipped each cell with individual IP connections, offering immediate benefits like secure, in-cell phone access to help inmates maintain meaningful family connections. Just as importantly, it prepares each cell for a future ready digital ecosystem, opening doors for additional rehabilitative services, educational programming, and other digital resources directly within the cells. This work in two facilities demonstrated in-cell IP infrastructure’s viability and its broader potential in corrections.
Looking ahead: Prisons reinvented as hubs for change
The future of corrections lies in creating environments that support meaningful change. By piloting new technologies and forming thoughtful partnerships, facilities can gradually become safer, more constructive spaces for both correctional officers and inmates. Modernization isn’t just a goal; it’s a practical, achievable path toward a more effective and humane correctional system.
Simon Bonk is the CRO & Director for New Business Development at Telio Group. Before Telio, Simon was the CIO for the Correctional Service of Canada (CSC). In addition, he chairs the IT Network for the ICPA, and a Technology Committee member at APPA.
Tanja Sieme is the Telio Group International Marketing Manager. With many years of experience in communication and project leadership, she manages the company’s global presence aligning it with its mission of improving the corrections environment. Tanja is also involved with the Connecting Hearts Foundation for Children of Prisoners.
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